Service Center

Renault Services  

Service and maintenance

At Renault, we employ and train skilled engineers and technicians to create high quality vehicles and maintain high standards in road handling, comfort, finish and presentation.

SERVICE
Renault Customer Charter
At Renault, we promise to:
• Treat each appointment with you as an opportunity to prove we are the right people when it comes to Renault Genuine Parts and Service.
• Listen to your needs as you are the reason that we exist as an organization.
• Provide an estimate for all work requested and to seek your authorization to proceed for any additional work required prior to commencement.
• Take care of your vehicle by fitting protection devices such as seat covers and floor mats.
• Use trained technicians with factory tooling to work on your vehicle and to fit Genuine Renault Replacement Parts.
• Conduct a thorough Quality Control check on your vehicle before handover and issue a Quality Control certificate.
• Conduct a full and detailed explanation of each Service Invoice.
• Guarantee all Genuine Renault Parts and Service work for 12 months on parts* and labor as a commitment to your satisfaction . (*Excluding wear and tear items)

Why select a Renault Dealership for Service?
Regular servicing ensures the long-term reliability and safety of your Renault, which is why we specify a Time and/or Distance Travelled interval, whichever comes first. This is because some parts are more affected by time than they are by distance travelled.
Oil is a good example. Its protective properties are fundamental to the wellbeing of your engine, but only last a limited time, especially if you're doing short trips and lots of stop / start driving. Other systems which rely on lubricants and parts affected by time rather than distance travelled, include manual and automatic transmissions, brake systems, oil, fuel and air filters.

To provide you ongoing driving enjoyment and total satisfaction we aim to provide you with the maximum satisfaction through the total car experience, including servicing. The use of improper parts, lubricants and chemicals may result in the lower performance of your vehicle. Proper maintenance and care of the vehicle is indispensable for safe driving and lower overall running costs.

Only Renault dealerships have registered factory Technicians (COTECHS) who are continually trained by Renault service division trainers to perform all factory recommended servicing and repair operations on Renault vehicles. As an authorized service outlet, COTECHS use specialized Renault service tools such as “Clip”. Clip is the latest diagnostic tool from Renault, capable of diagnosing onboard computer incidents. Clip also enables a COTECH to reprogram vehicle computer systems to suit specific driver requirements such as:

• Electronic fuel injection
• Pro-Active automatic transmission
• Electronic ABS
• Electronic immobilizer & security features

When you combine this technical expertise with the very best Renault Genuine Parts, Lubricants and Accessories, you will begin to understand just how serious Renault is about customer satisfaction.

 

Renault genuine parts 

Quality – a matter of safety and value  
 
The quality of materials guarantees the durability of longevity of Original Renault Parts. Tests are performed on each part to ensure that it meets Renault’s high standard in geometry, elasticity limits, breaking strains and resistance to knocks and temperature effects. 
 
Safety – a constant concern  
 
Renault uses all its know how to improve the safety of its vehicles. Thousands of tests are undertaken to give its parts better performance, durability and flexibility. We have for example increased the surface area of the windscreen and enhanced the headlight range to improve visibility. 
 
Renault clean vehicles – we care about the environment  
 
Over 90% of the weight of original parts of vehicles specific to Renault can be recycled thanks to a more systematic use of recycled or recyclable materials. We also concentrate all our efforts on reducing the harmful effects cars have on the environment by reducing emissions and noise pollution.  

Innovation at the forefront of technology  
 
Renault registers about 700 patents every year, which demonstrates its desire for innovation that advance the pleasure and safety of the driving experience. Each bodywork part plays a major role in vehicle reliability. The Renault industrial process is at the very forefront of technology and is subject to continuous technological checks during manufacture. 
 
Unique design  
 
Renault puts design high in its list of priorities. Renault’s genuine parts fit perfectly to your Renault which ensures that the original design of the vehicle can be maintained without disturbing its aesthetics